Frequently Asked Questions
We've prepared a list of questions and answers that hopefully reflects most of the things guests would like to know
| General FAQs | |
| Question: | What time is check-in and check-out in Hilton Head, SC? |
| Answer: | Checkin: 4:00 PM Checkout: 10:00 AM |
| Question: | Will there be an additional charge for house cleaning after the rental? |
| Answer: | No, it is already included in the rate |
| Question: | Are Linen and Towels included in the price of the rental? |
| Answer: | Yes, they will be provided at no extra charge |
| Question: | Who should we call if we have an issue or question? |
| Answer: | If it is an Emergency, call 911, otherwise call Claudia - 201-214-1582 or Jim - 201-820-5972 |
| Question: | What should we do if we misplaced or never received the Schlage combination for the front door? |
| Answer: | Call Claudia or Jim |
| Question: | What should we do if the BBQ igniter button does not light the flame? |
| Answer: | Use a match or lighter to ignite the flame |
| Question: | What should we do if the BBQ Gas Tank runs out? |
| Answer: | SC, go to local gas station or supermarket to exchange tank - in both cases, you will be reimbursed by Claudia |
| Question: | What should we do if the WIFI network is not working? |
| Answer: | Try unplugging the modem / router to power off and reset, wait 30 seconds and then plug back in to power up again |
| Question: | Are you Pet Friendly? |
| Answer: | Yes, but only for dogs that are neutered / spayed, are 1 year in age or above and are house trained to go outside |
| Question: | Does the home have Central Air Conditioning? |
| Answer: | Yes |
| Question: | Does the home have a dishwasher, garbage disposal and microwave? |
| Answer: | Yes to all |
| Question: | Does the home have a washer and dryer? |
| Answer: | Yes and both are full size |
| Question: | Does the home have a DVR for Recording TV Shows? |
| Answer: | Yes |
| Hilton Head Island SC Specific FAQs | |
| Question: | How far are we from the beach? |
| Answer: | 8 minute walk / 1/4 mile away, along a shaded path |
Follow us at...