Frequently Asked Questions

We've prepared a list of questions and answers that hopefully reflects most of the things guests would like to know

General FAQs
Question: What time is check-in and check-out in Hilton Head, SC?
Answer: Checkin:  4:00 PM       Checkout:  10:00 AM
   
Question: What time is check-in and check-out in Northridge of Camelback, PA?
Answer: Checkin:  3:00 PM       Checkout:  11:00 AM
   
Question: Will there be an additional charge for house cleaning after the rental?
Answer: No, it is already included in the rate
   
Question: Are Linen and Towels included in the price of the rental?
Answer: Yes, they will be provided at no extra charge
   
Question: Who should we call if we have an issue or question?
Answer: If it is an Emergency, call 911, otherwise call Claudia - 201-214-1582  or  Jim - 201-820-5972
   
Question: What should we do if we misplaced or never received the Schlage combination for the front door?
Answer: Call Claudia or Jim
   
Question: What should we do if the BBQ igniter button does not light the flame?
Answer: Use a match or lighter to ignite the flame
   
Question: What should we do if the BBQ Gas Tank runs out? 
Answer: In PA, go to Steele's True Value Hardware on Rt 611 to refill for $9.99 and in SC, go to local gas station or supermarket to exchange tank - in both cases, you will be reimbursed by Claudia
   
Question: Do you provide wood for the fireplace in PA?
Answer: No, but you can buy at Steele's True Value Hardware or Weis supermarket on Rt. 611 at your own expense
   
Question: What should we do if the WIFI network is not working?
Answer: Try unplugging the modem / router to power off and reset, wait 30 seconds and then plug back in to power up again
   
Question: Are you Pet Friendly?
Answer: Yes, but only for dogs that are neutered / spade, are 1 year in age or above and are house trained to go outside
   
Question: Does the home have Central Air Conditioning?
Answer: Yes
   
Question: Does the home have a dishwasher, garbage disposal and microwave?
Answer: Yes to all
   
Question: Does the home have a washer and dryer?
Answer: Yes and both are full size
   
Question: Does the home have a DVR for Recording TV Shows?
Answer: Yes
   
Hilton Head Island SC Specific FAQs
Question: How far are we from the beach?
Answer: 8 minute walk / 1/4 mile away, along a shaded path
   
Tannersville, PA Specific FAQs
Question: How far are we from Camelback Ski / Camelback Water Park?
Answer: We are a 2 minute drive away
   

 

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